Shipping policy

Shipping Policy

Last Updated: 28-02-2025

Thank you for shopping with us! We are committed to providing excellent service and ensuring that your order arrives as quickly as possible. Below is an outline of our shipping policies for orders within Pakistan.

1. Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).
  • Orders placed after 5:00 PM will be processed the next business day.
  • You will receive an email notification once your order has been processed and shipped.

2. Shipping Rates & Delivery Time

We offer the following shipping options within Pakistan:

  • Standard Shipping:
    • Delivery Time: 3–7 business days (depending on the location).
    • Cost: Free for orders over PKR 3,000. For orders under PKR 3,000, the shipping fee will be PKR 250.
  • Express Shipping:
    • Delivery Time: 1–2 business days (for major cities).
    • Cost: PKR 350.

Please note that delivery times may vary based on your location, and we cannot guarantee delivery dates. Rural areas may experience slightly longer shipping times.

3. Shipping Areas

We currently ship to all cities and towns within Pakistan, including:

  • Lahore
  • Islamabad
  • Rawalpindi
  • Multan
  • Faisalabad

If your area is not listed during checkout, please contact us for assistance.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your shipment through the shipping carrier’s website or by contacting our customer service team.

5. Delivery Delays

While we strive to ensure timely delivery, occasional delays may occur due to unforeseen circumstances such as weather, customs delays, or logistical issues. We will notify you of any significant delays with your order.

6. Damaged or Lost Items

  • Damaged Items: If your order arrives damaged, please contact us immediately at [info@candlair.com/+923394048303] with photos of the damaged product and packaging. We will provide you with a solution, which may include a replacement or refund.
  • Lost Items: If your shipment is lost in transit, please reach out to our customer support team. We will work with the shipping carrier to investigate and resolve the issue.

7. Order Modifications

Once your order has been processed and shipped, we are unable to modify the shipping address or items in the order. Please ensure all details are correct before confirming your purchase.

8. Customs & Import Duties

For orders within Pakistan, no customs or import duties are applicable. However, please note that for international shipments (if applicable in the future), customers may be responsible for any customs fees or import taxes upon arrival.

9. Returns & Exchanges

If you're not satisfied with your purchase, please refer to our [Return & Exchange Policy] for more details on how to return or exchange your items.

10. Customer Support

If you have any questions or need assistance with your order, please feel free to contact our customer service team at:

  • Email: info@candlair.com
  • Phone: +923394048303
  • Business Hours: 24 Hours

We are here to help!